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Broadband access Buncombe Digital Divide Emergency Broadband Benefit (EBB)

$50 Internet Discount

What is the Emergency Broadband Benefit (EBB)?

The EBB program presents a unique opportunity to bring adults online at a discounted cost.

The WNC Broadband Project team wants to ensure the utilization of this important program for adults of all ages.

Get Help Paying for Low-Cost, High-Speed Internet

The Emergency Broadband Benefit (EBB) is a government program to help households struggling to pay for internet service during the pandemic.

EBB provides a discount of up to $50 per month towards broadband service for eligible households.

North Carolina EBB Providers

Who are the NC EBB providers?

How Do I Qualify?

A household is eligible for EBB if one member of the household meets any of the following:

  • Qualifies for the Lifeline program, SNAP, or Medicaid
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year
  • Received a Federal Pell Grant during the current award year
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.

Note that the Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.

For more information, visit the Federal Communications Commission’s (FCC) website.

Application Process

Eligible households can enroll directly through participating broadband providers or with the Universal Service Administrative Company (USAC).

USAC is the company that administers the FCC’s Lifeline Program. People who are not currently in Lifeline must apply for the EBB Program through the National Lifeline Verifier, which is currently required to enroll in the FCC’s Lifeline benefit program.

Participants of the FCC’s Lifeline program do not need to apply for the EBB Program and must simply opt-in to a plan provided by a participating North Carolina internet service provider.

Digital Literacy Help

In Western North Carolina, the Digital Literacy Network is available to help the 60+ year-old Buncombe County resident by:

More About the EBB from OATS, the Older Adults Technology Services.